Grievance contact
Last updated
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, here is who to write to and what to expect.
Contact
Grievance Officer: [Name]
[email]
[postal address]
What to include
Your link number or payment ID (we have no accounts, so this is how we find you), what happened, and what you’d like us to do.
Timelines
We acknowledge every complaint within 24 hours.
Content complaints (a link that breaks the content policy) are acted on within 72 hours.
Payment and refund complaints are resolved within 7 working days.
Everything else, including data access and erasure requests under the DPDP Act, within 15 days.
Law enforcement
Lawful requests from Indian authorities go to the same address. We keep removed content and payment references for 180 days for this purpose and respond as the law requires.